Trouve

What is Trouve?

Trouve helps you find items on Vinted. Create custom alerts with your preferred criteria (brand, category, size, condition, price range, keywords) and receive instant push notifications when matching items are listed. Never miss a deal again.

How do I create an alert?

Tap the + button to create a new alert. Choose your filters: select a brand, pick a category, set your preferred sizes and conditions, add a price range, and include keywords to match or exclude. Once you're happy with your criteria, save the alert and you'll start receiving notifications.

How do I enable notifications?

When you first open Trouve, you'll be asked to allow notifications. Tap "Allow" to receive alerts. If you declined initially, go to Settings > Notifications > Trouve on your iPhone and enable notifications there.

How many alerts can I create?

Free users can create a limited number of alerts. Upgrade to Trouve Pro to create unlimited alerts and unlock additional features.

Can I pause an alert temporarily?

Yes! You can snooze any alert by tapping on it and selecting the snooze option. Choose how long you want to pause notifications for that alert. The alert will automatically resume when the snooze period ends.

How do I edit or delete an alert?

Tap on any alert to view its details. From there, you can edit the criteria or delete the alert entirely. Swipe left on an alert in the list for quick delete access.

What do the keywords do?

Positive keywords help match items - add words that should appear in the listing title or description. Negative keywords exclude items - add words you want to filter out (e.g., "damaged", "stained", "replica").

What is Trouve Pro?

Trouve Pro is our premium subscription that unlocks the full power of Trouve. Subscribers get unlimited alerts, priority notifications, and access to all premium features.

How do I subscribe to Trouve Pro?

Tap on the subscription option within the app to view available plans. Select your preferred plan and complete the purchase through the App Store. Your subscription will activate immediately.

How do I cancel my subscription?

To cancel your Trouve Pro subscription, go to Settings on your iPhone > tap your name at the top > Subscriptions > Trouve > Cancel Subscription. You'll continue to have access until the end of your current billing period.

Can I get a refund?

Refunds are handled by Apple. To request a refund, visit reportaproblem.apple.com and follow the instructions for requesting a refund on your subscription purchase.

Is my data private?

Absolutely. We don't collect, track, or sell any of your data. Your alerts are stored locally on your device. We only use Apple's Push Notification Service to send you alerts - nothing more. Read our full Privacy Policy for more details.

How do I delete all my data?

Simply delete the app from your device. Since all data is stored locally, removing the app removes all your alerts and preferences. There's no account to delete because we don't create accounts.

I'm not receiving notifications

Try these steps:

• Check that notifications are enabled in Settings > Notifications > Trouve
• Make sure your alert is active (not snoozed or disabled)
• Verify your alert criteria isn't too narrow - try broadening your filters
• Check that Do Not Disturb or Focus mode isn't blocking notifications
• Try closing and reopening the app

The app is crashing or not working properly

Try closing and reopening the app. If the issue persists, make sure you have the latest version installed from the App Store. You can also try restarting your device. Still having problems? Contact us and we'll help sort it out.

My alert isn't matching items I expected

Check your alert filters - they might be too restrictive. Try removing some criteria to broaden the search. Also check your negative keywords to make sure they're not accidentally excluding items you want.

I purchased Trouve Pro but it's not showing

Try restoring your purchases within the app. If that doesn't work, make sure you're signed into the same Apple ID you used to make the purchase. Still having issues? Contact us with your purchase details and we'll help resolve it.